Terms and Conditions – limocroatia.com

PERMANSIO d.o.o. (hereinafter: “Provider”) offers luxury transportation and booking services via the website limocroatia.com.

Booking – A booking is considered confirmed upon payment of a deposit or the full amount (depending on the agreement). – The client is obliged to provide accurate passenger details, date, time, and location.

Payment – Payment options: credit cards, bank transfer, cash on delivery (if agreed). – Prices are in euros and include VAT.

Cancellation and refunds – Cancellation more than 48 hours in advance: full refund or free rescheduling. – Cancellation 24–48 hours in advance: 50% fee. – Cancellation less than 24 hours in advance: 100% fee. – The Provider reserves the right to cancel the service in case of force majeure (without fee).

Liability – The Provider is not liable for delays caused by traffic, weather conditions, or force majeure. – The client is responsible for damage to the vehicle caused intentionally or through gross negligence.

Complaints Send complaints in writing to info@limocroatia.com or by post to the company address. We will respond within 15 days.

Governing law Croatian law. Jurisdiction: court in Zagreb.

Consumer Complaints

In accordance with the Consumer Protection Act, you may submit complaints regarding the service: – in writing to: PERMANSIO d.o.o., Selčinska ulica 15, 10360 Sesvete – by e-mail: info@limocroatia.com

We will respond within 15 days of receipt. In case of dispute, you may use the Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr/